FAQs

Frequently Asked Questions

Q: Why do you use soy wax?

A: We use soy wax in our candles and wax melts because they are a healthier alternative to paraffin wax (made of petroleum) that most big box stores use. Burning Soy wax candles does not increase the CO2 levels in the atmosphere.

Q: Are your products 100% vegan & cruelty free?

A: Most definitely. We do not believe in harming animals or using their by-products in our items.

Q: Where do you ship?

A: Currently we are only shipping Canada-wide and to the USA. 

Q: What is your processing time for orders to be shipped?

A: We will have your order ready and shipped within 3-5 business days. Please note that we do not have any control over your package once we drop then off to the local post office and we cannot predict how long it will take to get to you. Most packages are delivered in their regular timeframe, but there are instances where a package can take a bit longer. If you have not received your package within the delivery timeframe place reach out to us at thenostalgicglow@gmail.com so we can try to find a solution together.

Q: Can I change/cancel my order?

A: We begin to make your item as soon as you place your order. Any cancellation will need to be made within 24hrs of placing your order. Please Note: we will not accept any cancellation on custom orders.

Q: Your products smells amazing like something to eat. Can we eat them?

A: We know that the smell of our products are testing and may tickle your taste but we DO NOT recommend you ingest any of our products.

Q: Do you offer wholesale or custom items?

A: Yes. Please contact us at thenostalgicglow@gmail.com for any custom or whole sale orders.